On-Line Request Repairs
Our office is open Monday – Friday 10:00am – 5:30pm. We are closed on Weekend and most major holidays. For Non-Emergency Repairs, please go to bottom of page and click on "On-Line Request Repairs".
If this is an emergency and you are calling to report a gas leak, please contact The Gas Company immediately 24/7 at 1-800-427-2200. Then complete the "On-Line Request Repairs" form so that your Area Representative can contact you about this leak.
Before completing the repair/maintenance request form, please read the trouble-shooting guide provided below. Completing these steps can save you time and money! Tenants may be charged for a service call if the service person determines that the tenant failed to perform routine maintenance task as outlined below:
1. Smoke Detectors won't work when tested: Press the test button or test with approved smoke detector smoke spray, replace battery.
2. Smoke Detector beeps: replace battery.
3. No power to plugs or switches: Check and reset breaker panel. Check and reset all GFI (Ground Fault Indicator) outlets (located in kitchen, bathrooms, utility rooms, and garages). Check if plug works off a wall switch.
4. Garbage disposal doesn't work: When on, do you hear a buzz? If you do not hear a buzz, hit the reset button on the bottom of the disposal and test. If you hear a buzz, turn off disposal and unplug from wall. Mounted on the side of the disposal or side of cabinet may be an Allen Wrench. Put the wrench in the center shaft and gently twist back and forth (this un-jams the disposal). Remove the object that is causing the obstruction, turn back on, and test.
5. No hot water: Check thermostat, check to see if pilot is on.
6. Plumbing or fixtures leak: Turn off water fixture, turn off water at supply line and notify your property manager immediately.
7. Toilet is plugged: Plunge and test.
8. No heat: Check thermostat. Check that furnace covers are in properly. Check that a switch that looks like an ordinary light switch is turned on (located in or near the furnace room). Did you pay your utilities on time or issue an order to disconnect the utility?
9. Dishwasher won't drain: Clean food out of bottom of dishwasher.
10. Dishwasher grinds or no water is coming in: Turn off, if no water is on the bottom pour two large glasses of water into the bottom and re-start. If problem continues, call your Area Representative and discontinue use.
11. Refrigerator too warm or too cold: Check if thermostat in refrigerator is set correctly.
12. No Air conditioning: (For refrigerated air only) Check all circuit breakers. Clean and replace filter and test.
13. No electricity: Check all breakers; flip them hard to the OFF position and then hard to the ON position.
Please complete all field to request a repair needed at the property. If the repair is an emergency, please contact your Area Representative immediately. Fill out the request repair form to the best of your knowledge. Required fields will be designated with an asterisk.
We must have a valid working phone number to reply to this request, please include your most recent phone number!